Privacy policy

Your information
deserves respect.

This policy explains what we collect through the House of Spas website, why we collect it and the choices available to you.

Information we collect

Information you choose to provide.

When you request a quote or contact us, we may collect your name, email address, phone number, ZIP code, product interests, preferred contact method and the details you include in your message.

Our website may also process limited technical information needed for security, fraud prevention and reliable operation, such as request timing, browser information and anti-spam verification results.

We use Google Analytics to understand how visitors use the website. Google Analytics may use cookies or similar identifiers and process information such as pages viewed, general device and browser details, approximate location, referral source and website interactions. We have disabled Google signals and advertising-personalization signals in our website configuration.

How we use it

Only for useful business purposes.

We use submitted information to respond to your inquiry, prepare or discuss a quote, answer product questions, coordinate showroom visits, plan delivery or installation, provide requested customer support and maintain the security of our website.

We use aggregated website-usage information to understand which pages are useful, evaluate website performance and improve the customer experience.

We may use service providers, including Google Analytics, to operate website hosting, analytics, spam protection and email delivery. They may process information only as needed to provide those services on our behalf.

Sharing and marketing

Your details are not a product.

We do not share, sell, rent or disclose customers’ personal information, including mobile phone numbers and SMS consent data, to third parties for marketing or promotional purposes.

We may disclose information when required by law, to protect the security or rights of House of Spas and others, or in connection with a business transaction subject to appropriate protections.

Retention and choices

Reasonable control over your information.

We retain inquiry information only as long as reasonably necessary for customer service, recordkeeping, security and legal obligations. You may contact us to request access, correction or deletion of personal information connected with your inquiry, subject to applicable law and legitimate recordkeeping needs.

You can limit cookies through your browser settings. Google also provides a Google Analytics opt-out browser add-on.

For text messages, reply STOP to opt out or HELP for help. See our SMS Terms for additional information.

Personal guidance

Have a privacy question?

Contact House of Spas and we will help you understand or update the information connected with your inquiry.

Talk to a spa specialist